Frequently Asked Questions

How long will my order take to arrive?

We offer free standard shipping, with a delivery time of 4 to 8 days. For faster shipping, choose express delivery, which arrives in 2 to 5 days.

How can I track my order?

When your order is on its way, you will receive a confirmation email with your tracking number. You can use it to track your package in real time and stay up to date with the delivery status.

What should I do if I want to change the shipping address?

If your order has not yet been processed, contact us at infogoldenbloom@gmail.com and we will help you update your shipping address.

What should I do if my package is delayed?

If your package is delayed, it may be due to holidays, weather conditions, or interruptions in delivery services. We recommend checking the tracking information in your email. If the delay persists, contact us at infogoldenbloom@gmail.com and we will help resolve the issue.

What is your return policy?

We offer a hassle-free return policy! If you are not completely satisfied with your purchase, you can return it within 30 days after receiving the order. Make sure the product is in its original condition.

What is your refund policy?

If you are not satisfied with your purchase and meet the return conditions, we offer a full refund after receiving and inspecting the returned item. The refund will be processed via your original payment method. Please note that it may take up to 7 business days to reflect in your account.

Where can I return the items?

Before returning an item, make sure it meets the return conditions. Do not send the product to the address on the package without contacting us first. If the item is eligible for return, we will provide you with the correct address when approving the return.

Who pays for return shipping?

The return shipping costs are on your account. We recommend using a tracked shipping service to ensure the safety of the return. If you have any questions or need assistance, our team is available at infogoldenbloom@gmail.com.